Refund Policy
- Introduction
Thank you for choosing Kemet Travels LLC. We are committed to ensuring your satisfaction with our travel services. This refund policy outlines our guidelines for processing refunds and returns.
- Refund Eligibility
To be eligible for a refund, you must meet the following criteria:
- The request must be made within 30 days of the service date.
- The service must not have been utilized.
- Proof of purchase is required to process any refund.
The following items are non-refundable:
- Non-refundable travel bookings once confirmed.
- Services that have already been used or consumed.
- Promotional or discounted items.
If you meet the eligibility criteria, please follow these steps to request a refund:
- Contact our customer service team at info@kemettravels.com or +1 (206)-423-8831. to initiate the refund process.
- Provide your booking reference number and details of the service for which you are requesting a refund.
- Our team will provide you with further instructions on how to proceed with your request.
- Refunds will be processed within 10 business days after we receive and approve your request. The refund will be issued to the original payment method used at the time of purchase.
If you wish to change your travel arrangements (e.g., dates or services), please contact us directly to discuss your options. Any new arrangements will require a new payment.
- Damaged or Defective Services
If you experience issues with the services provided (e.g., issues with accommodation or transport), please contact our customer service team immediately. We will work to resolve the issue or provide a suitable alternative.
- Changes to This Policy
We reserve the right to modify or update this refund policy at any time. Any changes will be posted on our website, and it is your responsibility to review this policy periodically.
- Contact Us
If you have any questions or concerns about our refund policy, please reach out to us at info@kemettravels.com or +1 (206)-423-8831.
